Clare Henney: More on My Multiply Experience

Just a quick update on my Multiply purchase experience. I mentioned on my other post that one of my purchases didn’t arrive because I was told that I was only charged 50% of the price of the product when I made the purchase. The seller told me to fill up a form and then pay the remaining balance to his/her bank account. Unfortunately (?) for me the bank account that was given to me was invalid so I could not make the payment which the seller said would be the time that he/she will deliver the product to me.

I contacted the seller to inform him/her about the bank account but after a week of no response, I got frustrated and left another message asking instead for a refund of my downpayment.  Again, no response.  Even if the seller responds giving me a bank account number I don’t know if I can make the payment because this seller is difficult to get in touch with. What if I make the payment and do not get the product?  What if contacting the seller then would be much worse?

I left a message on Multiply’s Customer service section and also on their Facebook page.  So far I have gotten replies from the person managing the FB page and he/she has been very helpful.  I’m hoping that this can be resolved soon.

I hope that they can help me with this because the user is supposedly one of their “trusted sellers” and that my purchase was covered by their “Buyer Protection” program.  I hope they can help because if not, I will be very disappointed.  It might even turn me off from online shopping completely.